{"id":35708,"date":"2025-06-24T07:27:48","date_gmt":"2025-06-24T14:27:48","guid":{"rendered":"https:\/\/habitatportlandregion.org\/?page_id=35708"},"modified":"2025-06-24T12:53:12","modified_gmt":"2025-06-24T19:53:12","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/habitatportlandregion.org\/programs\/home-repair\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h2 id=\"at-357080\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">I need urgent repairs. Can Habitat help?<\/h2><div id=\"ac-357080\" class=\"c-accordion__content\">\n<p>Unfortunately, we do not provide emergency repairs. Please call 2-1-1 (toll-free: 1-866-698-6155) or visit 211info.org for local resources. You can also visit Portland.gov for tips on hiring licensed contractors. If your emergency involves a water leak, contact your water utility provider.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h2 id=\"at-357081\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">When will Home Repair applications open?<\/h2><div id=\"ac-357081\" class=\"c-accordion__content\">\n<p>Home Repair applications open on July 1, 2025. Applications may close if the Home Repair Program reaches capacity, so interested applicants are encouraged to apply early (beginning July 1, 2025).<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h2 id=\"at-357082\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">Is there a waitlist?<\/h2><div id=\"ac-357082\" class=\"c-accordion__content\">\n<p>No, we do not maintain a waitlist. Complete applications will be processed in the order received during an open application period.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h2 id=\"at-357083\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">I left a voicemail and haven\u2019t heard back. Should I call again?<\/h2><div id=\"ac-357083\" class=\"c-accordion__content\">\n<p>Please allow up to 5 business days for a response. Our small team is handling a high volume of calls and messages \u2014 thank you for your patience.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h2 id=\"at-357084\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">Does Habitat work on mobile homes?<\/h2><div id=\"ac-357084\" class=\"c-accordion__content\">\n<p>Yes, the Home Repair Program may provide limited repairs to mobile or manufactured homes that are owner-occupied, permanently affixed (no RVs, vans, or 5th wheels), and structurally sound. Secured loans are not available for mobile or manufactured homes.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h2 id=\"at-357085\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">I rent my home, Can I apply for Habitat\u2019s Home Repair Program?<\/h2><div id=\"ac-357085\" class=\"c-accordion__content\">\n<p>The Home Repair Program can only work with homeowners who occupy their home as a primary residence. Renters should contact their landlord or property manager about home repair needs.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h2 id=\"at-357086\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">Did you receive my application?<\/h2><div id=\"ac-357086\" class=\"c-accordion__content\">\n<p>We will send you a confirmation email when we receive your application. Please provide a working email address that you check regularly. Our team reviews Home Repair Program applications in the order in which they are received. Please note, the application is not completed until all required documentation is submitted. We cannot evaluate incomplete applications.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h2 id=\"at-357087\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">When will I find out if my application is approved?<\/h2><div id=\"ac-357087\" class=\"c-accordion__content\">\n<p>Our team reviews Home Repair Program applications in the order in which they are received. Please note, we cannot review incomplete applications. Application review times may vary based on the volume of applications we receive, but you can usually expect an initial update in 5 business days. We appreciate your patience!<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h2 id=\"at-357088\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">I took out a HELOC loan AFTER being accepted into Habitat\u2019s Home Repair program but BEFORE signing a loan with Habitat. Am I still eligible?<\/h2><div id=\"ac-357088\" class=\"c-accordion__content\">\n<p>We will need to review the details of the HELOC loan and determine eligibility.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h2 id=\"at-357089\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">Since applying for Habitat\u2019s Home Repair Program, my lender sold the mortgage to another lender\/company, will this affect my application??<\/h2><div id=\"ac-357089\" class=\"c-accordion__content\">\n<p>No, this will not affect your application<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h2 id=\"at-3570810\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">Can loan signings happen at a client\u2019s home if there are mobility challenges?<\/h2><div id=\"ac-3570810\" class=\"c-accordion__content\">\n<p>Yes, Habitat for Humanity\u2019s notary is available to meet at a client\u2019s home when an accommodation is needed.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<h4 class=\"wp-block-heading\">Contact Us<\/h4>\n\n\n\n<p>\ud83d\udce7 <a href=\"mailto:homerepair@habitatportlandregion.org\">Email us<\/a><\/p>\n\n\n\n<p>\ud83d\udcde Leave us a message: <strong>503-287-9529 and press 3<\/strong> for home repair. We aim to respond promptly, but please allow up to 5 business days for a response.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-habitat-blocks-card-basic card\"><div class=\"card-content card-content-home\"><h2 class=\"card-h2\">About Home Repair Program<\/h2><p class=\"steps\">Learn about eligible repairs\u00a0<\/p><p class=\"cardLink\"><a href=\"https:\/\/habitatportlandregion.org\/programs\/home-repair\/\">Learn more<\/a><\/p><\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-habitat-blocks-card-basic card\"><div class=\"card-content card-content-home\"><h2 class=\"card-h2\">Do I qualify?<\/h2><p class=\"steps\">Review our eligibility requirements for the home repair program<\/p><p class=\"cardLink\"><a href=\"https:\/\/habitatportlandregion.org\/programs\/home-repair\/eligibility-requirements\/\">Learn more<\/a><\/p><\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-habitat-blocks-card-basic card\"><div class=\"card-content card-content-home\"><h2 class=\"card-h2\">What to expect<\/h2><p class=\"steps\">Learn more about the entire process of our home repair program<\/p><p class=\"cardLink\"><a href=\"https:\/\/habitatportlandregion.org\/programs\/home-repair\/home-repair-program-what-to-expect\/\">Learn more<\/a><\/p><\/div><\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Contact Us \ud83d\udce7 Email us \ud83d\udcde Leave us a message: 503-287-9529 and press 3 for home repair. We aim to respond promptly, but please allow up to 5 business days for a response.<\/p>\n","protected":false},"author":6,"featured_media":35705,"parent":26246,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/page_hero_nosidebar.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-35708","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Frequently Asked Questions - Habitat Portland Region<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/habitatportlandregion.org\/programs\/home-repair\/frequently-asked-questions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently Asked Questions - Habitat Portland Region\" \/>\n<meta property=\"og:description\" content=\"Contact Us \ud83d\udce7 Email us \ud83d\udcde Leave us a message: 503-287-9529 and press 3 for home repair. 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